ABOUT YOU
You are a self-learner who is able to work in a high pressure environment. You thrive on the success of delivering high-quality software products. You are innovative, creative, a problem solver, and can think out of the box when it comes to designing and developing solutions. You have a thirst for continuous improvement in everything you do. You believe that the work you do every single day will make people’s lives, work, and play better.
ROLE SUMMARY AND RESPONSIBILITIES
Works with the delivery consultants to manage the requirements throughout their lifecycle and provide the first-time resolution by troubleshooting, diagnosing, or escalating faults to the support leads and product team. Assists in the configuration of the application and in executing test scripts
Delivery Role Responsibilities
Requirements Management: -Uses the most appropriate methods and tools to test, manage and maintain system requirements.
Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
Delivery Products Tools and Documentation: Contributes to the implementation of proposed solutions. Assists with documentation of issues requirements, training manuals, issues resolution templates & test scenarios
Delivery Issues Management – Understands and is aware of incident management and service support so that products are built effectively. Log issues and risks associated with work
Support Role Responsibilities
Incident Management: – Assist in first line diagnosis of incident/service request details
Incident Management: Assist in resolving incidents/service requests when first contacted whenever possible & Escalating incidents/service requests that they cannot resolve within agreed timescales
Incident Management: Assist in keeping users informed of progress & solution provided
Incident Management: Assist in closing all resolved incidents, requests, and other calls
Quality Assurance: – Executes test scripts under supervision. Understands the role of testing and how it works in systems development.
Knowledge
Broad, generalist knowledge of core elements or concepts within their role
Focus on learning existing tools, resources, and processes at Turnkey Africa
Delivery
Develops productivity skills by learning and refining working style and time management
Capable of taking well-defined sub-tasks and completing them
Leadership & Communication
Effective in communicating progress to the team
Asks for and accepts feedback graciously; eager to find ways to improve
Behavioral Competencies
Teamwork & Communication-Values team success over individual success
Curiosity & Passion -Continuously improve (self and team)
Professionalism & Passion -Holds yourself and others accountable
Customer Focus- Thinks about the business impact
Skills and Qualifications:
A degree-level qualification in information technology, computer science, or similar are highly regarded in this field
Have certification in information technology or software Business analysis
Knowledge of Insurance and/or accounting will be an added advantage
Understanding of software development methodologies
Understanding of business process modeling
Demonstrated ability to define requirements, design, configure, and test software products
Experience with TurnQuest Insurance Suite will be an added advantage
Apply via :
turnkeyafrica.bamboohr.com
