You will
On-board and train new customers
Build and strengthen customer relationships
Manage incoming calls and emails and handle appropriate follow-up calls and emails
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Coordinate and train all new customer starts in an efficient and streamlined way
Have a comprehensive knowledge of the company’s business model in order to answer all customer related inquiries
Demonstrate the value of Ramani to our customers every day by providing amazing customer support
Assist team with executing growth and optimization strategies for our customers
Ensure execution of customer journey touchpoints, including onboarding, business reviews, retention, upsells and customer success best practices
Collaborate with cross-functional teams to ensure visibility and alignment
Oversee escalations for assigned accounts and team’s accounts
Work with product to prioritize customer features and requests
Performing any other duty requested by management.
Qualifications
Essential requirements
At least 3 years of experience in either business development, sales, strategy, or marketing roles.
Bachelor’s degree preferred
Multi-tasking skills
Exceptional verbal communication skills, especially over the phone
Desirable requirements
The ability to solve problems and to think quickly on your feet
Flexibility – we’re growing and evolving, and you’ll need to come along for the ride
An eye for detail
Familiarity with the financial services industry and fintech business models
Self-starter, team-oriented, collaborative, diplomatic, and flexible, with excellent presentation skills, including strong oral and writing capabilities
Experience coordinating internal and external resources and ability to nurture cross-functional relationships
Apply via :
ramani.freshteam.com
