Responcibilities
Identify lacks in our offering and generate new ideas that promote our trips
Work with the sales and marketing team to produce advertising through various marketing channels such as Articles, TripAdvisor, Google etc
Respond to enquiries quickly and energetically using both using email and phone
Work as a team to track all enquiries efficiently and leave all customers feeling supported, engaged and fully prepared.
Research, contact and work with International Travel Agents to secure trips.
Build rapport and maintain client relationships over multiple conversations;
Apply the correct sales process to gain the highest lead-conversion rate and ensure a smooth and supported customer experience.
Monitor and report on sales activities and trends.
Assist Head office to designing flexible tour packages to meet of different clients.
Prepare itineraries and quotes/ Organise bespoke departure packs for travellers.
Ensure relevant projects have all the required information about the travellers.
Qualifications
You have a university degree in Tourism or related major.
At least 3 (three) years of experience in a customer-facing sales position, in the travel industry. From this experience, you are able to show a proven track record for exceeding your sales targets and an obvious passion for the role.
Working knowledge of East African Hotels with their unique selling points.
Base level working knowledge of key East African Wildlife.
Excellent organizational and Time Management skills, Research, Microsoft Office, Communication & Presentation.
Experience engaging customers through sales events as well as one-to-one.
Ability to achieve KPI’s set and agreed upon on an annual basis in a meeting
Apply via :
www.linkedin.com
