Responsibilities and Duties:
Serves as the primary point of contact for telephone patients across the life span with a variety of health or illness questions
Utilizing a patient centered approach, collects subjective data related to the presenting problem and medical history; accesses patient information via EMR
Utilizes critical thinking and problem solving skills to recognize and match symptoms to protocol, assigning acuity (emergent, urgent, acute and non-acute) and ensuring safe, timely disposition of health related calls
Offers home treatment advice as appropriate
Documents encounter and decision making in EMR in a concise and accurate manner, utilizing the patient’s own words as appropriate
Utilizes principles of active listening to elicit patient information; communicates based on patient’s level of understanding and comprehension
Maintains dialogue and navigates computer programs to assess, process, educate and document information contemporaneously
Demonstrates knowledge and use of the nursing process to identify physical, psychosocial, and developmental needs and interventions to promote favorable outcomes
Participates in staff meetings, in-services, committees, and continuing education opportunities; adheres to organizational and departmental policies, procedures, and established best practices
Always observes and maintains confidentiality of protected health information
Other duties as assigned
Education/Experience/Certification/Licensure:
Accredited Nursing Program graduate; BSN preferred
Active nursing license for USA, multistate license under the Enhanced Nurse Licensure Compact (eNLC) preferred; specific state licensure may be required to obtain prior to commencing role (reimbursed)
Minimum of 3 years of clinical nursing experience – ER/Urgent Care, Ambulatory Care, Pediatric, OB/GYN or Home Health preferred
Experience with EPIC EMR is preferred
Physical Requirements:
Ability to sit for long periods of time within a confined space
Requires full range of motion, manual and finger dexterity of eye hand coordination
Requires corrected vision and hearing to a normal range
Sedentary work involves sitting most of the time but may involve walking or standing for brief
Qualified candidates should send their updated CV to recruitment@technobrainbpo.com and use the job tittle as the subject head.Only qualified candidates will be shortlisted
Apply via :
recruitment@technobrainbpo.com
