Qualifications/Requirements
Degree or Diploma in Shipping (with experience) or related course
MS Office Applications.
Customer Service oriented
Excellent communication, interpersonal, presentation and leadership skills
Organized and process oriented
Work well under pressure in a fast-paced and professional environment
Strong Analytical Skills
Solutions oriented
Job Specification-
Accurate and timely Export and Import Invoicing while ensuring to adhere to all local authority requirements
Timely checks and publishing online delivery orders
Assisting on EAF cluster Booking confirmations and queries while ensuring full adoption and usage of sales force tools.
Assisting on Cargo readiness tasks while ensuring full usage of sales force tools. Customer communication to ensure set vessel allocations are loaded.
Providing excellent customer service at the reception, receiving, and answering phone calls, attending to walk in customers.
Customer education and promotion of e-commerce transactions
Maintaining confidentiality for all documents in company custody and protecting company information and assets.
Ensuring customers, overseas agents, and principal’s enquiries are answered in a timely manner and expectations are met.
Ensuring full compliance with local SOPs, import service delivery, invoicing and release processes and Local Authority’s requirements.
Weekly report on performance of related KPIs with proposals of process improvement needs.
Proper record keeping for customer care documents for easy reference and retrieval when need be.
Ensuring both online, telephone, email and walk in customers receive excellent customer service and quality service delivery for all their consignments.
Miscellaneous related duties and tasks as may be assigned.
Apply via :
stratostaff.co.ke
