The ideal candidate will be a results-driven and reliable individual who is looking to grow with the business through commitment and high-quality work. The Junior IT Analyst will provide first and second line technical support to SCFM limited internal staff and must be able to work whilst communicating with the Group Infrastructure and Security team Globally.
The objective of the role is to provide L1 and L2 support to the employees and staff of the local office in Nairobi.
Onboarding
New starter requests
Hardware allocation
Ticket creation
User profiling and setup
IT inductions
Offboarding
Leaver requests
Revoke system access
Protection of Scope Market Systems
Hardware collection
System setup and profile creation
Azure Active Directory
Provision access groups
Active Directory profile creation
Active Directory profile deletion
Desktop enrolment
OU management
GPO management
Microsoft Office 365
Exchange Email
365 group management
SharePoint
OneDrive
Microsoft Teams
oom
Atlassian
Jira
Confluence
LastPass
DocuSign
Azure Defender
Endpoint protection
Disc Encryption
Ransomware protection
Peripheral Control
Web Control
DLP (data loss prevention)
Threat detection and cleanup
Jira Service Desk
Windows 10 / 11 support
Windows Server support
Mac Support
VPN setup and support
VoIP setup, provisioning, and support
Operational Support
Local server room
Firewalls
Switches
Wi-Fi
CCTV
Patch management
Racking of servers
Changing failed components (HDD, PSU)
Power and cooling
Workstation Setups
Floor walking and troubleshooting issues
Patching of data around the office
Floor walking to ensure local support
Printer support
Physical telecoms installation
Biometric device setup and support
Jira Service Desk ticket processing
CRM Support
VoIP support
Asset & Inventory Management
Support day to day local IT requests
Procurement of IT hardware and software locally.
Build relationships with 3rd party vendors.
Ticket logging and response
Production of online documentation
Execution of current ITOC processes and procedures
Researching, diagnosing, troubleshooting, and identifying solutions to resolve system issues
Setup and support conference systems
Ensure employees know how to use business tools provided
Ability to meet deadlines and manage stress effectively in high-pressure situations
Participate in weekend and after-hours maintenance.
Skills and Competencies
Willingness to learn on the job as well as working in a fast-paced environment.
Can do attitude with ability to work in virtual environment.
Ability to communicate, convince and challenge.
Self-motivated
Proactivity, autonomy, self-starter attitude
Excellent communication skills with the ability to interact with all levels of the corporate hierarchy.
Security / cyber security interest
Windows Support
Mac Support
Windows Server and Active Directory administration
Azure Active Directory
VOIP Support
Educational/Experience Requirements
Microsoft Windows Environment support experience
Basic Support of mobile devices (IOS, Android)
Knowledge of computer hardware
Knowledge of network standards
Excellent communication skills with the ability to interact with all levels of the organization.
Dip/BSc/MSc in Information Technology or any other relevant field. (Desirable)
Professional Certifications. (Desirable)
Apply via :
scopemarkets.bamboohr.com
