What you will do
Design, and secure the adequate level of competences in the unit to support the business demands. Plan for team development connected to MA needs. Engage with and endorse strategic learning initiatives.
Conduct Talent Management Plan job rotation based on performance assessment of resources
Define Performance KPI’s for the resources pool
Manage and balance resources, cost, and competence (pyramids) based on business need and recruitment of resources ensuring diversity.
Adjust ways of working to local customs with consideration to Code of Conduct and local OHS and safety regulations
Ensure compliance and ethics and exhibit exemplary role-model leadership behaviors
Responsible for a selection and leadership of team including of Program Manager, Project Manager, Solution Architect, DevOps Engineer, Front End handler and Operations Manager
Stimulate lead generation of support sales activities and maintain MFS sales funnel
Maintain the Business Intelligence and competitive analysis aligned with MFS Cluster/CoE
Support the Clusters/CoE with relevant information about business insights.
Owns and conducts internal and external regular governance to drive service delivery, operational and business forums through effective KPI dashboards and measurements with Group and its affiliates.
Acts and lead escalation for MFS and Mobile Money customer’s executive leadership teams
Work in close coordination with CUs and Solution Area BTEB MFS
Ensure Governance and Escalation structure is followed in Demand management and Managed Operations areas.
Support customer in preparation and delivery of services quarterly roadmap in alignment with CoE and SA BTEB MFS
Normalize and maintain the standards as per FINTECH guidelines and best practices in use worldwide
Drive improvement programs, initiate and own external & internal networks. Ensure adherence to global and MMEA MFS processes, methods & tools.
Own the financial forecast, measure the deviation/performances in line with approved figures. Approve OPEX to support new deals and opportunities
Owns and maintains service delivery, sales and operations for customer or set of customers in region of MMEA
Responsible for setting up, leadership and management of sales, programs and projects delivery in alignment with customer commitments and scope.
Continuously strive for an efficient and optimized delivery through automation of processes, tools and Ericsson Wallet Capabilities.
Provide financial and overall organizational performance reporting, CoE in charge of consolidation.
Sets the goals for organization to deliver on contractual commitments and financial targets.
Works closely with Head of Centre of Excellence MFS and Solution Area BTEB MFS to lead service delivery in alignment with customers commitments.
You will bring
10-15 years of experience in leadership positions within the telecom and/or ICT industry
Experience in C-suite governance leadership and management
Experience in complex financial/banking or IT systems Service Delivery. 7+ Years
Result oriented with customer first attitude
Ability to lead multi-cultural and cross-functional teams, empowering and creating synergies
Can handle stressful and ambiguous situations
Strong financial and commercial acumen
Ability to work across a variety of different delivery unit types (complexity, maturity, scale)
Developed analytical skills to identify trends, inefficiencies and value realization opportunities
Very good understanding of Ericsson Business Process, Financial and Delivery models
Strong business, operation and financial skills
Good at handling resource planning and competence development
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