About the job
The job holder will join our Customer Support team which is the day to day point of contact for any of our worldwide customers. His/her daily tasks range from digging into customer problems and monitoring our infrastructure. The successful candidate will be expected to:
Quickly and correctly assess customer requests (in line with SLA’s) and prioritize accordingly
Analyze customer requests and summarize them in a clear and concise way for different audiences (internal and external)
Proactively engage with other teams to manage customer needs and expectations
Proactively help the support team to achieve its goals
Identify and address internal knowledge base gaps or improvements
About you
As a rapidly growing company, the ideal candidate for this role is ambitious and motivated. We’re looking for fast learners with the ability to think strategically and creatively, especially those who enjoy working in a fast-paced environment. We like people who are flexible and have the ability to enthusiastically respond to new tasks and challenges.
Does this sound like you?
You have B2 proficiency level in French language
You have at least 3 years of work experience in System Engineer, Data Analyst or Level 2/3 support roles
You have completed BSc in IT studies
You have attained a KCSE mean grade B and above
You have multi-tasking abilities
You have excellent time management and organisational skills
You have B2 or above skill level in verbal and written English
You have experience in basic administration of Linux machines
You have experience in using MySQL tooling
You are a good team player
You have excellent analytical skills
You have excellent communication and client-handling skills, with the ability to manage expectations and explain technical detail
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