Job Purpose Statement
Customer insights will be responsible for gathering and analyzing data about customers, prospects, or other end-users. She/he will work to better understand the needs of these individuals so that the company can create more effective products and services
Ideal Job Specifications
Academic:
University degree Upper 2nd Class Honors or 3.0 GPA
Professional:
Proficient in use of relevant MS Office applications and statistical packages.
Any research certification will be an added advantage
Prior experience in a similar role
Experience design certification will be an added advantage
Strong collaboration and agile mindset
Analytical Skills
Desired work experience:
At least 3 years working experience in a customer service environment and/or customer insights & analytics
Understand marketing enough to hold meaningful conversations with client’s marketing & business teams.
Knowledge of Quantitative research techniques and methodologies.
Hands-on experience in building data-driven models and dashboards
Strong customer service and interpersonal communication
skills
Ability to analyze and interpret data in a challenging and insightful manner
Knowledge of data protection act 2019
Apply via :
ke.ncbagroup.com
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