Key Accountabilities
Manage the relationship between MPA and vendors who supply work management tools, including Atlassian, TeamRetro and Rentouch (PI Planning)
Provide a consistent approach to access management across work management tools
Align licence needs with Agile Release Train designs and facilitate the process through Finance and Procurement
Liaise with Cyber Security and revoke access across MPA tools and systems for leavers
Apply configuration changes using automation and configuration management tools
Monitor and maintain the technology tools performance whilst also troubleshooting issues and outages
Build realtime MPA reporting dashboards across all levels within the organisation ensuring data integrity and accuracy
Build and maintain an internal wiki with technical documentation and manuals aligned with current IT policies
Core competencies, knowledge, and experience:
Strong understanding of / experience with agile ways of working
Full-stack development experience
Proven experience as a Systems Administrator or similar role with a background in programming
Knowledge of system security and data backup/recovery
Experience with databases and patch management
Familiarity with various operating systems and platforms
Knowledge in application compatibility to ensure new tools features are compatible with the IT infrastructure
Focus on real value delivered to the business and customers
Strong data analytical skills, able to identify solutions to complex problems
Able to communicate and influence with tact and diplomacy
Demonstrable numerical, analytical, and verbal skills, in particular well-developed written and verbal communication skills in English
Desirable
Educated to degree level or equivalent work experience
Knowledge and appreciated of the Scaled Agile Framework
Experience with Heroku Cloud Application Technology
FinTech, Mobile Payment or Financial Payment Service Experience
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