The Role Responsibilities
Pre-Launch of Medium Enterprise (ME): To form and lead country roll-out taskforce comprising of Product, Segment, Risk, Risk Operations and Distribution stakeholders.
Post Launch of ME: To manage the Medium Enterprise Business within Business Banking to achieve the revenue, profit and cost targets agreed in the annual budget.
Strategy
Form and lead country roll-out taskforce and conduct regular project workgroup sessions for a successful ME launch.
Develop strategies, prescribe performance delivery standards and revenue targets for Medium Enterprise.
Liaise with Product on finalising Medium Enterprise CVP. Assess product offerings that are relevant to ME clients and to be enabled as part of ME launch.
Ensure accurate and timely delivery of client journeys, scripts and offers with appropriate infrastructure in place.
Work with stakeholders to ensure achievement of Segment-wise acquiring targets. Identify bottleneck issues and address root cause as required.
Deliver Medium Enterprise client relationship standard operating model and capacity framework, including
Client coverage and account assignment rules in a team-based way of working.
Client contact and service standards.
Business
Work with Product to define overall performance standards & KPIs and achieve deepening targets.
Standardize required framework of MIS tracking.
Develop reward framework and ME frontline job families’ scorecards / KPIs.
Define sales processes and standards for sales quality metrics.
Strengthen hiring and career development model working with HR / Learning teams.
Processes
Streamline processes to promote and maintain the highest standard of quality customer service in Consumer, Private and Business Banking to enhance revenue generation and be ahead of competition.
People and Talent
To create ownership to agreed strategies and business goals, mobilise and motivate the workforce to achieve these common goals, Ensure all roles within Medium Enterprises segment are coordinated throughout the change processes to maintain efficient banking services to customers and to establish clearly defined job objectives for direct reports and monitor achievement on regular basis, providing direction as necessary.
Risk Management
To ensure all risk within Medium Enterprises segment is minimised and systems are in place to monitor and eliminate risk across all areas of the segment and to achieve a general high degree of risk control as laid down by the Bank policy.
Governance
Work with People Capability/ curriculum architects to set training standards including those related to compliance & governance areas.
Work collaboratively with CFCC, AML, L&C on Client Due Diligence and KYC processes.
Provide input to governance and operational risk to define measures and controls for prevention of mis-selling, misrepresentation, fraud and for adherence to Treating Clients Fairly principles.
Regulatory and Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Lead the Medium Enterprises team to achieve the outcomes set out in the Bank’s Conduct Principles: [Fair Outcomes for Clients; Effective Financial Markets; Financial Crime Compliance; The Right Environment.] *
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders
Value Centre GM, Business Banking Kenya
Head CPBB, Kenya & East Africa
Regional Head of Personal, Business Banking & Digital, AME/E
Other Responsibilities
Embed Here for good and Group’s brand and values in CPBB Kenya
Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.
Our Ideal Candidate
Experience in market and competitive offerings / landscape in the ME space.
Enhanced knowledge of Medium Enterprise products.
Strong analytical and core banking knowledge.
Strong businesses and financial knowledge.
Strong inter-personal skills and ability to influence other functions.
Good understanding of rewards and compensation, people development.
Knowledge of processes related to client acquisition, privacy, regulatory compliance, KYC and CDD.
Role Specific Competencies
Credit Skills
Trade Skills
Commercial Awareness
Experience In Corporate Banking
Apply via :
scb.taleo.net
