RESPONSIBILITIES:
As a Customer Accounts Manager -Utilities, you are the link between clients and the technical team to perform functions geared to improve B2B and B2C relationships.
Key functions will include:
The key functions associated with each position is disaggregate of the broad purpose of the position.
Take ownership of customer issues and follow incidents to resolution.
Meets with the clients regularly to get their feedback on the company service provision.
Focused on accurate client utilities accounts creation, connections, and billing.
Continuously keep clients updated on service provision, interruptions, and uptime.
Liaise with the technical team in the utilities service provision to clients.
Provide accurate, insightful, and timely reports, memos, and presentations.
Maintain and build new client relationships.
REQUIREMENTS
Hard skills and experience:
Degree in Business Administration, Engineering, Marketing, or relevant field.
5+ years experience as an Account Manager, Customer Service
Working experience with CRM
Flexible to work nights, weekends, and holidays.
Soft skills:
Strong written and verbal communication skills.
Team player but comfortable working autonomously.
Mature, pragmatic and flexible.
Rigorous and organized approach.
Good attention to detail.
Hands-on, ready to roll up the sleeves.
Ability to multi-task, establish priorities, and maintain organization in a rapidly changing environment.
If qualified and interested, please send your CV and cover letter to Accountsmanager@tatucity.com by 20- April, 2023. Only shortlisted candidates will be contacted.
Apply via :
Accountsmanager@tatucity.com
