Job Purpose:
The job holder will be responsible for administration of group life and credit life business.
Key responsibilities:
Reconcile member details with existing data whenever there are changes to scheme membership e.g. changes in salary, addition or exit of scheme members.
Ensure that primary reconciliations of payments, payables and receivables between the client and related parties with respect to premium, commissions and administration fees is done.
Ensure that for the primary reconciliation above, there is a formal sign off from the client and related parties.
Prepare costing schedules for new entrants/exits/new declarations/ refunds, raise the respective debit/credit and communicate to the underwriting and finance teams as per set SLAs.
Prompt processing of medical requisition forms for members above the free cover limit.
Support retention of business by adhering to the set SLAs and TATs.
Promote relationship management with the clients.
Ensure accuracy in costings and debit/credit notes.
Follow up on timely premium payment from the clients.
Follow up on timely Administration Fee payment by the related parties.
Prompt handling of queries from the client and related parties.
Prompt processing of supplementary costings.
Prompt communication of costings (i.e. new entrants, revised salaries & exits).
Delegated Authority: As per the approved Delegated Authority Matrix.
Knowledge, experience and qualifications required:
Bachelor’s Degree in a business-related field.
Professional studies in insurance – AIIK or ACII.
Proficient in Microsoft Office tools.
Technical/ Functional competencies:
Knowledge of insurance industry and concepts.
Knowledge of insurance regulatory requirements.
Knowledge of group life service operations.
Leadership category responsibility framework (Core Competencies):
Emerging Leaders in Britam need to:
Plan, direct and apply efficiencies and resources in order to optimize output and profitability against time, cost and team targets.
Effectively communicate strategic and operational departmental goals and objectives to peers and others in order to ensure proper implementation.
Ensure that department priorities are adhered to and effectively communicated.
Ensure competent and effective people resources through appropriate coaching, development and people supervision as appropriate.
Embody a high performance, proactive culture.
Effectively ensure the adherence to key performance areas, deadlines and goals in order to optimize operational effectiveness.
Effectively communicate resource needs, possible opportunities and achievements to management in order to aid them in their decision-making.
Effectively set and monitor priorities and objectives for more junior staff.
Understand and communicate objectives in relation to the larger organizational impact.
Effectively disseminate knowledge within the correct context, towards subordinates as well as management.
Appropriately model the company values while setting the pace and energy for delivering.
Effectively manage and communicate change within the department in order to increase staff and process effectiveness.
Provide access to accurate and consistent information and services across all channels.
Ensure a seamless experience for clients.
Improve service delivery for clients.
Engage in continuous brand building to become the trusted partners to clients.
Apply via :
britam.taleo.net
