He/ She will be responsible for overseeing the day to day Housekeeping and Laundry operations, supervising the Housekeeping and laundry team members while ensuring that cleanliness and service standards are met in the guest rooms and public areas, and that the inhouse laundry operates efficiently.
RESPONSIBILITIES
The key responsibility will be to lead the team of Housekeeping staff to ensure that the interior of the establishment, furniture, fitting and fixtures are clean, tidy and maintained to the highest standards of cleanliness and hygiene. He / she will work closely with the rest of the team members to ensure that guest expectations are exceeded.
Implement housekeeping performance standards and other specifications in line with best practice and ensure compliance to such standards by the housekeeping team
Implement standard operating procedures, review and initiate remedial action as and where needed
Stay abreast of developments and trends in housekeeping and make recommendation for cost saving and service improvement initiatives
Requisition of cleaning materials, agents and guest supplies and continually monitor and control the usage
Report faults and/or repairs which require attention from Maintenance department and follow up to ensure appropriate timely repairs are undertaken
Plan, organise, allocate and co-ordinate the work of the Housekeeping team
Carry out monthly stock takes, explain variances and file stock sheets
Report lost items to management and carry out first level of investigations
Coordinate timely repairs and maintenance
Generate and file laundry summaries and housekeepers daily room report
Resolve customer complaints expeditiously reporting and escalating as necessary
Continually assess the competence of the team and offer coaching, support and training as needed
Any other duties that may be assigned from time to time
REQUIREMENTS
Diploma or a Certificate in Hotel and Institutional Housekeeping and Laundry or equivalent
3 years experience in a housekeeping role
Ms Office Computer Skills
Work planning, organization skills and attention to detail
Safety and hygiene awareness
Customer service, communication and interpersonal skills
Covid-19 vaccination certificate
Apply via :
n.com
