Job Purpose Statement
The Network Operations Centre Analyst’s primary objective is to monitor the quality of all the IT services and taking the necessary actions in the case of service disruptions or degradation in order to decrease the MTTR (Mean Time to Recovery). They are also responsible for triage and resolve as Level0 and Level 1 issues.
Ideal Person Specifications
Academic qualifications:
A Bachelor’s degree in Computer Science, Information Technology or related field. Professional training:
ITIL Foundation would be an added advantage
Desired work experience:
Adequate understanding of the various banking business systems and computer operations processes.
Demonstrable experience working in a professional IT environment.
Sound knowledge of Information technology and related support architectures
Apply via :
ke.ncbagroup.com
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