Impact You’ll Make:
Support
Applies technical abilities to recognize, research, isolate, and resolve basic hardware and software problems.
Monitors system performance and capacity and provides input for needed expansion.
Provides support to local and remote end-users by taking the necessary steps to investigate, troubleshoot, and resolve problems.
Handles general upgrades and troubleshoots various hardware platforms.
Audits and maintain hardware and software inventory.
Conducts updates of management information systems, including asset management, time tracking and other systems.
Participates in 24-7 on-call production support activities based upon documented support procedures.
Escalates more complex issues to higher levels and management.
Configures hardware and software for the corporate and production infrastructures.
Coordinates moves, adds, and changes within the relevant technology infrastructure.
Performs maintenance and release upgrades on a timely basis.
Implements security hardening measures on hardware installations.
Participates in enterprise-wide software rollouts.
Keeps technical management informed about progress, problems and activities.
Keeps peers informed about changes, improvements, etc. that may affect them.
Uses knowledge of relevant product offerings and support policies to provide technically accurate solutions.
Analysis
Learns how to identify opportunity and may be able to offer recommendations and solutions for improving efficiency and service.
Monitors system performance and capacity and provides input for needed expansion.
Researches and evaluates technology solutions that improve and enhance efficiencies for the corporate environment and recommends solutions to manager.
Requirements
IT Diploma OR Latest MCSE/A+/N+ Certifications
2 years relevant experience
Microsoft SCCM support experience would be preferred
Knowledge of patching regimes and upgrading software packages would be an advantage
Must have first line user support experience in a corporate environment of more than 100 users
Apply via :
.wd5.myworkdayjobs.com
