Responsibilities
Cold call people using a given phone directory to sell products or solicit donations
Answer incoming calls from prospects
Use scripts to provide information about product’s features, prices etc. and present their benefits
Ask pertinent questions to understand the customer’s requirements
Persuade the prospect to register by demonstrating how our courses meet their needs
Record the prospect’s personal information accurately in a computer system
Deal with complaints or doubts to safeguard the company’s reputation
Go the “extra mile” to meet targets and facilitate future sales
Keep records of calls and sales and record useful information
Requirements and skills
Proven experience as telemarketer or similar sales/customer service role
Proven track record of successfully meeting targets preferably over the phone
Working knowledge of relevant computer programs (e.g. Excel)
Proficient in English
Skilled in negotiation and dealing with complaints
Persistent and results-oriented
Patient and able to handle customer rejection.
Applications must be submitted on or by Friday 24th 2023 at 5pm and be addressed to:-The Principal,Talanta InstituteP.0. Box 76961-00620,Nairobi, KenyaUse the title of the position as the subject of the email.
Apply via :
