Detailed Description
Reporting to the Head of Department, Billing and Core BSS, the Lead Core BSS Operations will be responsible for overseeing all operations and support for the systems within core billing and BSS. This will be the single point of contact for all systems service the customers which will include the L2 and L3 support. This will include systems in the following domains, CCS, Billing, Vas, integration, and CRM. Ensuring incident avoidance and resolution within SLA and guarantee system uptime and availability.
Key Accountabilities:
Financial management – OPEX budget planning, vendor management, support contract compilation and monitoring.
Project commissioning – have an E2E accountability as a gate keeper ensuring all new systems coming to the production environment meet production standards and have elements of BCP, Security, redundancy, and monitoring.
Leadership and people management – lead the adoption of Agile delivery practices, ensure an engaged and motivated team. Build the skillset according to the fit for future program. Team performance management, regular team and one-on-one engagements.
Governance and compliance – ensure that technical solutions are compliant to all documented Safaricom policies and meet all security standards.
Operational excellence – own and execute Operational Excellence Program to improve Customer Experience, Improve Availability, Zero Touch Operations, AIOps, and BCP.
Job Qualifications:
BSc/B-Tech in Computer Science/Electrical and Communication/Telecoms, Engineering, or a similar field
At least 10 years’ experience, 6 years of which should be in a management position within IT
Leadership and coaching skills
Good at crisis management
Team spirit and good communication abilities
Proven track record in delivering results
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