IN THIS ROLE YOU WILL:
Consult employees and customers on devices/solutions related to technical issues;
Solve technical issues and look for a way to reduce them;
Prepare technical documentation and technical tasks;
Prepare and provide training for employees and clients about our company’s products and solutions.
IN THIS ROLE YOU WILL:
Guide employees and customers on how to use Teltonika Networks devices and solutions (consult, provide training);
Solve technical issues and ensure prevention;
Constantly supervise and prepare the device’s technical documentation;
Assess customer needs in the local region, in topics such as, but not limited to, new features, raise proposals for implementation, and supervise the implementation process;
Participate in direct communication with clients to answer technical questions (conference calls, visits to clients);
Perform quality assurance tasks before providing solutions to customer;
Coordinate queries with R&D, Production, QA, and Supply management;
Train internal Sales Managers & Clients on internal configuration systems and devices;
At least 12-month experience working with cellular routers. Knowledge of 2G, 3G, 4G networks, ability to explain network authentication methods, and data session establishment;
Experience working with embedded, Linux-based OpenWRT operating system;
Good problem-solving (troubleshooting) skills;
Knowledge and ability to use „AT“ commands;
Ability to write simple bash/ash scripts;
Knowledge of Firewall principles, ability, and experience configuring firewalls with IPTABLES.
Apply via :
ika.lt
