Purpose of Internship
The internship will provide an opportunity for professional training through support to the team based on the activities:
Respond to user requests for service, troubleshoot problems, and help develop solutions;
Support with troubleshooting PC hardware components, desktop operating system software, and application software;
Work with the accredited service centers in repairs to equipment and arrange for other servicing needs;
Identify and report system issues to vendors, monitor and test resolution issues sent to vendors;
Monitor antivirus software and updates, report computers infected with spyware, adware and/or viruses;
Monitor backup systems and procedures to ensure data security;
Maintain a log of service requests, solutions and other responses;
Assist in maintaining inventory records and documentation for equipment;
Participate in user training for basic hardware and software used within Mercy Corps environment;
Provide backup technical support for the network, including router, firewall, and wireless access points;
Maintain open communication and positive working relationship with staff;
Perform other duties/projects as assigned.
Learning Objectives
After this internship, the intern will:
Gain hands-on experience in a wide range of IT functions including but not limited to IT support, IT Systems administration, networking and solutions design and development
Gain experience in working in a multicultural environment with diverse activities
Gain experience in working in an international humanitarian organization
Deliverables
Ability to attend to basic user support queries with minimal supervision;
Demonstration of participation in applications development and implementation;
Ability to create technical and end-user documentation;
Ability to monitor endpoints and ensure they are compliant with Mercy Corps set minimum requirements;
Ability to generate reports on fault summary, trend analysis reports, weekly, and identify a possible trend.
Knowledge and Experience
Recent graduate in Computer Science, Information Technology, or Management Information Systems major;
An understanding of computer networking, cabling, and network file and print services;
Ability to define problems, collect data, establish facts, and draw valid conclusions;
Strong verbal and written communication skills;
Excellent analytical and problem-solving skills;
Ability to work well in teams;
Strong work ethic and attention to detail;
Ability to develop, maintain, and promote strong internal and external relationships
Familiarity with Microsoft O365 suites is a strong added advantage;
Familiarity with Java, JavaScript, Python, SQL, or PHP is a strong added advantage
go to method of application »
Use the link(s) below to apply on company website.
Apply via :
