PURPOSE OF THE JOB:
Job holder is responsible for ensuring safe and timely transportation of staff, documents and supplies and organized logistic support within the company.
Key responsibilities
Check compliance of agents with IRA regulations
Confirm compliance of the necessary regulatory business licenses.
Provide input for the branch reports.
Coordinate day-to-day branch administrative issues. Office cleanliness, equipment functions for efficiency in the branch.
Receive, stamp, scan, index and distribute mail within and outside the branch.
Handle phone calls and visitors, as well as resolve customers’ communication through electronic and physical channels.
Introduce various PACIS products to both new and existing clients.
Handle customer service issues in underwriting and claims.
Escalate Customer queries to the relevant job role if necessary.
Maintain professional ambience within the office premises.
Promote the organization’s customer service charter.
Generate quotations in consultation with the Branch Underwriter and Branch Manager.
Safe Keeping and accountability of security documents i.e. motor insurance certificates, log books, payment receipt vouchers, discharge vouchers, policy documents, revenue stamps, and any other such documents.
Support all PACIS events in the branch territory both for internal events and those involving PACIS Stakeholders and /or the public. and
Participate in premium collection and renewal follow up for the branch.
KNOWLEDGE AND EXPERIENCE:
Qualifications
Bachelor’s degree in a related field
Minimum COP. Insurance/Business Diploma as an added advantage
0 to 3 years’ 3 experience Knowledge
Understanding of insurance industry
SKILLS AND COMPETENCIES:
Excellent communication and presentation skills
Problem solving skills
Excellent interpersonal skills
Excellent customer care skills
Good negotiation skills
Computer literate in MS Office and other office applications
Understanding of the working environment /competitors
Applications with a detailed CV, indicating your telephone contacts with names and addresses of three referees should be emailed to careers@paciskenya.com not later than Tuesday 21st March 2023.
Apply via :
careers@paciskenya.com
