JOB PURPOSE:
The position will be responsible for delivering a friendly, efficient customer service and creating a warm and welcoming atmosphere for all of the guests visiting the University.
MAIN DUTIES AND RESPONSIBILITIES:
Responsible for placing, answering and directing all telephone calls received in a professional and informative manner.
Coordinate the collection and dispatch of both incoming and outgoing mails while ensuring proper record keeping.
Support in the planning and preparation meetings and conference calls to ensure seamless management of meetings and meeting rooms.
Support in event Organization for Strathmore University Business School events upon request.
Receive, welcome and direct visitors to the respective offices and quickly notifies the person being visited.
Ensure that the waiting area is easily accessible, comfortable and tidy and with appropriate reading materials.
Mail dispatch: Collection, distribution and dispatch of daily incoming and outgoing mail and documents.
Assess received calls/inquiries and direct and/or record and relay messages to respective departments.
To keep up to date with regard to all the programs and events at Strathmore Business School so as to advise walk-in clients appropriately.
As needed, assists with clerical tasks that include typing, filing, proofreading, and maintenance of service logs and data entry.
Maintain the CRM System, in the managing, analyzing and processing of customer information and queries and liaise with the appropriate program departments to ensure that a client’s needs are fully met.
JOB REQUIREMENTS
The post holder will be required to have and to demonstrate evidence of the following qualifications, attributes, and skills:
Minimum Diploma in any business-related course.
Fluent in English and Swahili.
At least one year experience working in a busy front office.
Knowledge in Computer applications.
If you are interested in the position and have the skills we are looking for, we would like to hear from you. Please forward an application letter together with a copy of your updated resume quoting ‘Front Office Assistant’ to the People and Culture Manager, Strathmore University Business School, on careerssbs@strathmore.edu by end of the day (5.30 pm) Wednesday 15th March 2023
Apply via :
careerssbs@strathmore.edu
