ABOUT THE ROLE
The School Engagement and Product Usage Manager will be responsible for maximizing the correct and consistent use of Impact Water’s safe water systems by its partner schools. The position achieves this by continuously studying usage barriers and then addressing and overcoming them by creating and implementing evidence-based marketing (education and behavior change-focused) campaigns as well as product design improvements.
The School Engagement and Product Usage Manager should have a strong interest in public health, experience working with schools or similar institutions, and experience with digital and traditional outreach. S/he should be a confident and adventurous person, excited to improve schools throughout Kenya and help make the human right to safe water a reality for all students.
RESPONSIBILITIES
School Engagement
Conduct regular visits to schools to gain insights on challenges school’s face in providing safe drinking water to students
Design and implement Impact Water’s strategy for digital and traditional outreach to schools and other partner institutions
Research and implement innovative tools and technologies for effective outreach
Become a thought leader and must have sound leadership skills on generating behavior change communication materials. Being the one who leads the School Engagement and Product Usage team.
Collaborate with IW Kenya team to integrate behavior change communication into resupply and maintenance visits to schools
Manage a team of call agents responsible for inbound and outbound calls for School engagement activities
Product Usage
Design surveys and other mechanisms to evaluate product usage at schools
Contribute to the design of data collection forms used by other departments to deepen understanding of product usage
Research and pilot cost-effective technologies that increase usage
Identify ways to use human-centered design thinking to increase usage
CORE COMPETENCIES
Leadership: Unwavering indomitable will, upholds humility, learns with curiosity and is an effective decision maker.
Working together: Communicates clearly and with candor, a champion of giving and receiving feedback, gives and receives kudos and avoids gossip at all times.
Delivery of results-oriented: Takes full responsibility, punctuality with a high degree of time management, possess a can do attitude, solution oriented, delivers value for money, focused and documents all work.
QUALIFICATIONS
Degree in Public Health, Marketing, or any of the Social Sciences (Master’s preferred)
Must be able to travel 40% of the time to visit schools across the country
Experience in product research and design, commercial and/or social marketing, and behavior change communications is desirable
Experience working with schools is a plus
Excellent knowledge of digital and traditional outreach methods
High proficiency in Microsoft Excel and Google Sheets.
Knowledge of apps like Salesforce, Taroworks, slack and ODK is a plus
Excellent judgment and creative problem solving skills including negotiation and conflict resolution skills
Entrepreneurial team player who can multitask
Self reliant and results oriented
Ability to pay attention to details
Energetic, flexible, collaborative, and proactive
Exceptional written, oral, interpersonal, and presentation skills and the ability to effectively interface with senior management and field agents
Ability to operate as an effective tactical as well as strategic thinker
Apply via :
www.linkedin.com
