Your Role
As the Channel Manager, you will play a key role in the development of KOKO Networks in the region, serve our customer base of >50,000, manage our robust retail network, and drive the acquisition of customers through our Agents, Customer Sales Team, and activation efforts. You will need to achieve targets related to building and expanding our Agent Network and growing our customer base. As such you will be a key contributor to KOKO Networks’ journey towards 1,000,000 cooker customers in Kenya.
What You Will Do
Oversee core sales channels including Agent Network and Customer Sales Team
Manage the relationship with both internal and external stakeholders
Define priorities and track key performance indicators for all staff within the Commercial team in line with the overall commercial strategy
Refine our operating model and strategy for the market ensuring optimal alignment with the overall Commercial strategy
As the Market expert you will be tasked to advise on modifying and defining the processes to suit business needs
Build, train, manage, and mentor a team of Sales Managers, Team Leaders, and a network of over 30+ Sales Agents
Ensure efficient management of the budget
Produce analytical reports for the Management team on the performance of the commercial team, key sales trends in the market, and customer feedback
What You Will Bring to KOKO
University degree in a related field, with postgraduate degrees preferred
15+ years of professional experience, ideally in FMCG, Telco
10+ years of experience in sales management and leadership
Strong understanding of the business & cultural context in Kakamega/Western
Demonstrated success in designing and implementing sales strategies across urban areas
Comfort role modeling behaviors in line with KOKO culture, including leadership, professionalism, customer orientation, safety consciousness, and innovation
Unquestionable integrity
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