We are looking for a competent Service Delivery Coordinator to join our Service Delivery team. The selected candidate will be liable to coordinate all last mile projects implementation and reporting.
SERVICE DELIVERY COORDINATOR JOB RESPONSIBILITIES
In charge of Service Delivery end to end External including Internal Customer relationship and communication
Stakeholder Communication Management including liaison with the signal activation teams and constant customer updates.
Processing of Installation Incidences, Equipment Recovery Incidences and Relocation incidences, GPON Migration, PM Orders processing, validation, release and confirmation process
Coordinating with Field Teams Survey and Activation tasks
Evaluation project Costing in liaison with Sales team and spearheading approvals
Managing Contractors and Contracting Process on SAP
Network Equipment Admission into the system
Building of Functional Location Structure on SAP system.
Responsible for Installation, Quality Assurance and Control
Preparation of Project Charters, Gantt Charts for Tenders and Post Tender Awards.
Change Management Processes- GPON Migration/ Equipment Upgrade
Attend Service Review and Customer Meetings periodical/ as and when need be.
Tracking daily activity logs for all Maintenance works across all regions.
Escalating Issue logs on timely basis to Head of Service Delivery
Reporting of daily/ weekly/ Monthly deliverables on the KPI Tracker
QUALIFICATIONS FOR THE SERVICE DELIVERY COORDINATOR JOB
Bachelor’s degree from an accredited university or college in Business Information Technology, Commerce, Business Management, Engineering, or any related field
Project Management certification or its equivalent (PMP/ Prince2/ Agile/equivalent).
At least five (5) years’ experience working in Project Management is highly desirable.
Telecommunications work experience is an added advantage.
Good communication and interpersonal skills.
Good Analytical Skills.
Good negotiations skills
Apply via :
careers.jtl.co.ke
