PURPOSE:
To manage client relations within the medical business to achieve efficiency in service delivery through various activities that enhance the customer experience.
PRIMARY RESPONSIBILITIES:
Coordinate dispatch of renewal notices and confirm renewals through active client engagement and follow up on Debt collection.
Conduct scheme performance and service review meetings with clients to identify and address service gaps;
Train scheme members on awareness on their policy and best utilization practices such as hospital access, benefit management etc.;
Educate scheme members on Wellness program to enhance healthy living through medical camps and health talks – involves evaluation of common ailments claimed in a scheme;
Ensure timely and efficient follow up on questions, issues, reimbursements approvals and other ad-hoc points of communication between clients and CIC.
Coordinate consistent updates to clients on phone and email on any changes or improvements affecting their policy.
Conduct scheme performance and service review meetings with clients to identify and address service gaps.
Receive and transmit all member addition and deletion instructions to the Medical Underwriting team.
Education
Bachelor’s degree in Commerce or in any related field
Computer literate in MS Office and other office applications
Certification in Insurance is an added advantage
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