Duties and Responsibilities
Provide outstanding customer services to patients, public and Plainsview Hospital staff and ensure inquiries and complaints to the department are addressed expeditiously
Consistently provide full coverage at all times at the front desk
Apply all functional computer applications to process daily front office transactions at compliance level standards
Register all patient’s bio-data accurately
Beware of the down time and data protection procedure in the event of a system failure
Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
Ensure accurate billing and data entry of patients
Ensure patient biometric registration is done
Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care
Re-confirm and update the contact details of patients.
Qualifications
Diploma in Front Office Administration, Business Administration or an equivalent qualification
1 years working in a busy front office preferably in a hospital set-up
Excellent interpersonal, communication & customer care skills.
Computer literate
Dedication and strong willingness to affect change with an understanding of challenges often encountered
Ability to manage multiple tasks effectively with frequent interruptions, and to work productively in a fast paced, rapidly growing organization
Must be flexible with changing job requirements as the team grows
Proven mastery of Office applications including Outlook, Word, Excel and PowerPoint
Complied with the requirements of Chapter Six (6) of the Constitution of Kenya,
go to method of application »
If your background, experience and competence match the above specifications, please send us your application (cover letter & CV/Resume) to recruitment@plainsviewhospital.org not later than Sunday 25th February 2023. Your CV/Resume MUST include full names, I.D No. and contact details of 3 referees.NOTE
Apply via :
recruitment@plainsviewhospital.org
