Overall purpose of the role
This role has a regional focus and ensures compliance to DRC procedures and guidelines within the whole regional area. The role contributes to the development of regional strategies, which are translated into action plans and day-to-day tasks. The role provides support and/or technical guidance to country operations while overseeing activities with regional scope.
Overall purpose of the role is to provide overall advice, coordination, and technical support to the Human Resources team, and to ensure efficient support to the program in accordance with existing DRC policies and procedures.
Responsibilities:
Human Resources Support
Provide technical support and advice to the Human Resources team
Advise and assist managers in Human Resources related issues and concerns
Recruitment, development and people planning
Drive and support recruitment and selection activities ensuring compliance with recruitment process
Maintain updated the staff recruitment tracker and circulate it every week;
Work with senior management team and senior staff on new staff retention strategies and initiatives
Ensure proper onboarding process
Ensure oversight and consistency in position titles and grades, across all field locations
Support staff development activities including promoting the DRC Learning Catalogue.
Performance, well-being and compensations & benefits
Proactively respond to and manage performance counselling, employee grievances and disciplinary issues as required, with a focus on building manager competency and ensuring that documentation is kept
Support the performance management process
Ensure disciplinary procedures are administered in an equitable and fair manner and meets all legal and labor regulations and requirements
Support people well-being initiatives
Define and review salary structure in partnership with the Senior Management team and coordinate annual compensation review process and compensation adjustments
Human Resources Policies and Support
Maintain and update Staff Human Resources Handbooks as necessary
Proactively pursue continuous process improvement in Human Resources related practices in order to enhance the quality and efficiency of output/delivery.
Work closely with HQ to share information and provide support as required
As Coordinator the post-holder is responsible for the following:
Responsible for coordinating strategy and operations within a specific discipline in a region or country
Usually has technical line responsibilities within a given discipline, for both strategy and operations
Provides expert advice and support to set strategy and assure operational quality and compliance
Qualifications and Experience
Education:
Master’s degree in Human Resource Management, Business, or Social Science Degree specializing in Human Resources
Minimum 3-5 years’ working experience in Human Resources within an NGO
Demonstrated understanding and working knowledge/experience of Human Resources Management principles, concepts & processes
Extensive knowledge on local labor law
Excellent skills in handling and advising on complex people management issues
Experience in developing Human Resources strategies and policies, and driving implementation
Experience using an online system for recruitments as well as other HRIMS (eg DRC Dynamics)
Flexibility and adaptability for working under the pressure of multiple deadlines and competing priorities. Key to this characteristic is the ability to prioritize tasks.
Strong interpersonal and communication skills for engaging regularly with both national and expat staff. Cultural sensitivity is essential.
Experience working effectively in teams and under minimal supervision.
Previous experience working for DRC, an INGO or a similar context is preferred
Proficiency in English is a strong preference; while other regional languages (Swahili and Amharic) are beneficial
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