Key Responsibilities
Perform various duties on assigned accounts such as recording, verification, and validation of customer details.
Advise customers on ways of clearing their debts while communicating with them on the importance of paying their debts and the consequences of non-payment.
Act as a mediator for disputes between customers and the company
Locate and notify customers on defaulted accounts by e-mail or telephone in order to ask for payments
Deliberate with customers by telephone to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
Provide customers with their correct account details e.g., balances, account numbers, etc.
Maintaining data integrity and keeping customer details confidential.
Record information about the financial status of customers and the status of collection efforts in the company’s system.
Respond to all correspondences e.g., e-mail, telephone, and social media.
Organize, manage, and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.
Preparation of reports as required.
Any other duties that may be assigned from time to time
Qualifications & Requirements
Certificate/Diploma in any relevant field Experience in customer negotiations
Proven working experience in Collections
Excellent communication and interpersonal skills
Customer satisfaction orientation and sales competencies
Ability to work in a goal-oriented environment.
Hands-on experience with lending procedures and products
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