Main Tasks:
Phone calls management
Answering phone, advising clients on their needs;
Transfer of calls to relevant staff. Front Office Management
Opening door, welcoming guests, interaction with guards respecting Embassy security guidelines;
Meeting room reservations Safaricom Management
Paperwork and activation/deactivation of Sim cards for new joiners and leavers;
Validation of invoices;
Follow up of bills and advisory on overpayment-TS to repay the office. Others
Administrative support to the Special Envoy when required
Routine correspondences to service providers and institutions including diplomatic notes, follow up on UN Commissionary and passes;
Update of contacts in contact software (Absidion) for Operations Management and Consular;
Update contact/phone lists;
Professional qualifications and experience
Diploma in either Customer care management / travels management / Communications & Public Relations or Business Administration from a reputable institution;
Front office experience, knowledge of travel arrangements and administrative support management is an asset;
Minimum 3 years’ experience in Administration / Front office / travels management;
Perfectly fluent in English language, written and spoken;
Proficiency in full Microsoft office suite;
Required skills
Highly motivated, committed and able to work in a team;
Excellent organisational skills;
Ability to communicate effectively and in a diplomatic manner at all levels;
Ability to work independently and under pressure and with minimal supervision;
High degree of adaptability/flexibility and capacity to learn;
Precise, dynamic and high level of integrity and loyalty;
Strong service and customer orientation (both internal and external).
Must be proactive, firm and respectful.
Modalities of Employment and Application Kindly take note of the following
Apply via :
Nairobi.vacancy@eda.admin.ch
