Detailed Description
Principal Accountabilities (KEY Performance areas): Accountability (Responsibility)
Anticipate, understand and resolve performance and capability improvement needs in the company’s function
Work with Functional Director and line managers to identify technical and professional capability and development needs
Assist the function to diagnose specific capability, competence and skills gaps and enable the design and delivery of learning and development solutions to close them
Lead the definition of technical and professional competences, competence levels and pre- and post appointment training requirements and ensure they are included in role profiles and within the learning management system
Ensure the addition of behavioral competences, competence levels and training requirements to role profiles.
Prepare and manage functional training budgets to ensure adequate provision for the training programmes
Prepare and update learning and development materials to keep up to date with the developments and trends affecting performance of the function
Ensure that regulatory training and certification of competence is addressed to meet role requirements, external audit standards and emerging global trends.
Establish and develop a team of learning and development specialists with the capability to diagnose, design, deliver and evaluate learning in line with functional needs
Manage a team of learning and development specialists to ensure effective performance and customer satisfaction
Ensure the availability of operational Subject Matter Experts (SMEs) so that there is adequate flexibility and expertise
Evaluate and report on the effectiveness of technical and professional development provided to the function in relation to performance requirements
Support advertising and marketing of courses to external commercial customers
Adapt and customize training to meet customers’ requirements
Contribute to the achievement of commercial objectives for training
Think and act like an entrepreneur to support the business in revenue generation.
Plan, organize and schedule the delivery of programs in collaboration with the functions in order to enable easy access and full participation
Prepare and deliver the training to the selected participant to enhance knowledge and skills.
Prepare, administer and mark examinations to assess the effectiveness of the training.
Ensure up to date training records
Support in the development, monitoring and implementation of e-learning
Provide Return on Investment (ROI).
Job Requirements
Knowledge and Experience
Hold a University degree.
Additional Qualifications
Must have completed Management of Training course
Must have completed Quality Management Systems course
Must have completed Training Needs Assessment course
Training of Trainers Course
Years of Experience (Minimum)
At least three (3) years of relevant experience as a Training Instructor in either Passenger Handling or Baggage Handling or Fares and Ticketing
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