Key Responsibilities
Perform various duties on assigned accounts such as recording, verification and validation of customer’s details.
Advise customer on ways of clearing their debts while communicating with them on the importance of paying their debts and consequences of non-payment.
Act as a mediator for disputes between customers and company.
Locate and notify customers on defaulted accounts by e-mail or telephone in order to ask for payments
Deliberate with customers by telephone to determine reasons for overdue payments and to review the credit terms for easier settlement of debts.
Initiate the clearance process on cleared debts once you receive payment proof and have the same uploaded by the relevant department.
Provide customers with their correct account details e.g., balances, account numbers etc.
Maintaining data integrity and keep customer details confidential.
Record information about the financial status of customers and status of collection efforts in the company’s system.
Respond to all correspondences e.g., e-mail, telephone, social media.
Organize, manage, and implement the most suitable debt recovery method and techniques. Negotiate credit extensions if and when required.
Preparation of reports as required.
Any other duties that may be assigned from time to time
Required Academic Qualifications, Experience and Competencies
Certificate/Diploma in any relevant field Experience in customer negotiations
Proven 2 years working experience in collections
Hands-on experience with lending procedures and products
Excellent communication and interpersonal skills
Customer satisfaction and relationship management skills
Sales and negotiation skills
Ability to work in a goal-oriented environment.
Interested and qualified candidates should forward their CV to: recruitment@amsol.co.ke using the position as subject of email.
Apply via :
recruitment@amsol.co.ke
