Job Purpose
The Product Analyst will lead and execute the roadmap of enhancements as well as new features ideation and development across Britam’s Digital assets. The ideal candidate will have experience managing technical projects to successful execution, a passion for creating a frictionless customer experience, the curiosity to investigate new solutions and the ability to act as a thought leader on the next wave of Digital. In addition, he/ she will oversee digital results to measure success and optimize the digital experience and help shape future strategy.
Key Responsibilities
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenario, business analysis, task and workflow analysis.
Develop required documentation that translates the business requirements to solution designs – customer journeys, requirements specifications, business case, project plans.
Champion the development of digital solutions by carrying out business analysis, designing end user testing documents, collaborating with internal and external parties to carry out user testing.
Work closely with IT to develop required business intelligence reports, analytics, insights and reports to guide the business development teams.
Carry out market intelligence for digital partnerships highlighting competitor activities, disruptive trends and potential opportunities in the market.
Identify opportunities to drive client success through advanced customer segmentation methods, improved review workflows, efficient production options, normalization of incoming data, and better client-side workflows.
Drive the Digital innovation agenda together with the Head of P & D Innovations continuously identifying and developing solutions that deliver superior customer experience.
Key liaison and customer (partner) advocate, ensuring customer needs are observed and fulfilled, between the customer(partner); first tier customer support representatives; and the various segments.
Support the strategic direction of digital product development as well as service and process offerings with a digital focus; analyze client feedback to make recommendations for continuous improvement and/or development of new functionality or features.
Must be seasoned and proficient professional to stay ahead of the digital curve, innovative, proactive and provocative, yet diplomatic—an expert at managing relationships.
Demonstrated experience in gathering and translating business, consumer, cultural, and social insights into actionable implications and strategies on digital platforms.
A Self-starter who works well in a fast-paced, team-oriented environment who can devise the right course of action to achieve the objective.
Delegated Authority: As per the approved Delegated Authority Matrix.
Perform any other duties as may be assigned from time to time.
Key Performance Measures
As described in your Personal Scorecard.
Knowledge, Experience And Qualifications Required
Undergraduate or graduate degree in business, IT, actuarial science, or related field.
5-10 years’ experience in a similar role with demonstrable track record of achieving success.
Prior experience in insurance will be an added advantage.
Prior experience as a business/ system analyst or product manager is required.
Understanding and experience with data mining & data analytics.
Understanding and experience in REST, SOAP, or other API technologies is required.
Basic understanding in project management.
Demonstrated experience growing projects into long-term client partnerships.
Excellent interpersonal and collaboration skills.
A passion for innovation, design, and technology.
Technical/ Functional Competencies
Customer, market and competitor understanding.
Knowledge of insurance regulatory requirements.
Knowledge of Britam products.
Selling skills.
Sales and marketing management skills.
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