The Officer is responsible for ensuring compliance of all schemes with the relevant authority and maintaining proper records of members. The role holder also ensures that members are advised on their retirement benefit options at the point of withdrawal and compute and process the benefits of the members.
Key Responsibilities:
Assist in Preparing, reviewing and updating legal documents, operations & training manuals.
Ensure that administration agreements for all schemes are filed with the regulator and copies are on respective files
Ensure compliance with the Trust Deed & Rules, regulatory requirements as laid down by regulatory bodies including Retirement Benefits Authority (RBA), Kenya Revenue Authority (Income Tax), Capital Markets Authority (CMA) and self-regulating bodies such as Association of Retirement Benefits Schemes (ARBS).
Liaise with fund managers and custodians.
Prepare and present quarterly reports to the various boards of trustees/ scheme trustees quarterly.
Maintain scheme minutes.
Keep and updating records of all members.
Attend trustee meetings on administration issues.
Ensure that statements to members and trustees are done and dispatched promptly as laid down in the trustee work calendar.
Ensure that computations of members’ withdrawal benefits are done correctly
Ensure that enquiries from intermediaries and clients are addressed fully and promptly.
Account for un-remitted contributions and informing RBA of the same quarterly
Maintain an updated register of all clients; fees invoices to all clients to be sent regularly based on the agreed charging method.
Account for un-remitted contributions and informing the RBA of the same quarterly.
Calculate Individual transfer and total surrender values of scheme winding up.
Liaise with auditors of various schemes for smooth audit.
Organise and conduct client’s visits to enhance customer service management.
Ensure that schemes transferring from other administrators are fully compliant
Constantly review and recommend enhancements/development to the system.
Job Requirements:
Bachelor Degree in Commerce, Mathematics, Statistics or related discipline from a reputable university.
Professional qualification(s) in Finance e.g. CPA (K), ACCA or equivalent is considered added advantage.
At least four (4) years’ experience in retirement benefits/schemes administration.
Competencies
Excellent communication and presentation skills including ability to develop proposals, concept papers, position papers as well as write reports and prepare relevant publications.
High level interpersonal and cross-cultural skills, including ability to build alliances and collaborative relationships with sensitivity to diversity.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Strategic thinking and problem-solving skills
Analytical and creative thinking skills
Project management skills
Strong persuasion and negotiation skills
Strong business acumen / business orientation
Good customer relationship management skills (internal and external customers)
