Responsibilities
Working with all Product Managers to ensure the team is fully updated and trained on any updates in the products / process flows
Work with Product Managers in the development and testing of new products prior to roll out
Oversee mapping and Flexcube product maintenance (end to end)
Oversee transaction settlement from the various card schemes
Ensure timely payment of all merchants in EKE’s books
Support automation initiatives that will drive efficiency in all cards, mobile and digital platforms
Oversee end-to-end testing and configuration of all merchant and pay bill set ups
Oversee and monitor all the cards, mobile and digital channels – set up, uptime, transaction tracking
Oversee ATM, POS and QR code deployment; monitor uptime and usage
Supervise and co-ordinate the activities of card issuance (bouquet of cards issued by the affiliate)
Supervise and co-ordinate the activities of all the affiliate digital and mobile products
Oversee revenue assurance on all cards, mobile and digital products. Where possible, automate revenue collection and drive transaction efficiency
Cash level management – branches, ATMs and mobile money float (at branch and Head Office); and oversight over the cash repatriation process
Oversee and monitor prepaid card float at branches and head office
Staff development – To effectively develop staff in the unit and ensure that there is adequate cover for all roles in the department
Periodic reviewing of processes and procedures manuals for the department and making recommendations for improvements
Oversee timely submission of statutory and other periodic returns (monthly, quarterly and annual)
Manage and oversee outstanding reconciliation items as per agreed ageing per product
Effective Stakeholder management to ensure proper support to all in the execution of their respective mandates.
Responsible for optimal utilization of approved headcount and for ensuring the training, career development and motivation of staff
Responsible for ensuring back-ups are in place and for devising and effecting a succession plan
Establish and maintain business standards for accuracy, productivity and reliability
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Qualifications
A degree in banking or its equivalent
Minimum of 10 years Banking experience, at least 5 of which MUST have been spent in Head Office Operations
At least 2 years exposure in either (or all) of the following Operations Units – Card Products & Operations, Retail Operations, Branch Operations, Digital Channels Operations
Excellent oral and written communication skills
Must be analytical and have proven problem-solving skills
In depth knowledge of all the Bank’s products, procedure and policies
In depth knowledge of card cycle – transaction, authorization, settlement
In depth knowledge of all mobile banking products (end to end)
In depth knowledge of monitoring and management of cash levels (physical and virtual)
Project Management qualification would be an added advantage
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business
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