Applications are invited from qualified candidates for the above position based in Nairobi Kenya. The position holder will report to the Senior Manager, HR Business Partner, Health and Manager HR Business Partner, Academics in the Human Resource Department and will serve both AKUHN & AKU entities.
Key Responsibilities:
Conduct complex and sensitive workplace investigations, including determining appropriate investigation strategies,
Draft well-written investigation-related documents, such as leader/HRBP talking points, written warnings, and case executive summaries.
Participate and support the documentation of investigations of complaints, grievances, and issues.
Provide calamity management support to employees, leaders, and HR Business Partners
Promote knowledge and understanding of organisation policies and of relevant employment laws through advising and training managers and supervisors in best employee relations practices and strategies.
Partner with Legal team and HRBPs on the review and assessment of organizational changes
Analysis of data/facts to reach a fair and consistent approach which minimizes the risk to the organisation
Manage harassment complaints, employee grievances in line with the Organisation’s policy and applicable laws.
Ensure timely and compliant handling of complex grievance and discipline requests and provide advice and counsel to Employee Relations Specialist.
Develop Employee Relations Institutional policies as and when need arises.
Lead management of grievances, discipline matters as per Institutional policies
Frequently keep management abreast about latest updates of employee relations.
Keep management informed of the working environment and employee related issues. Develop strategic employee relations initiatives and prepare recommendations pertaining to the institution-wide policy matters.
Advise and train managers and supervisors in best employee relations practices and strategies.
Foster and maintain good relations with the recognized union
Any other duty as assigned by the Senior Managers.
Educational /Professional Qualification & Licensure
Bachelor’s degree in a relevant field – Essential
Master’s degree – Essential
CIPD – Desirable
Relevant Experience
Minimum of 5 years of demonstrated work experience
Significant employee and labor/industrial relations subject matter expertise
Exceptional interpersonal and communication skills
Successful record of creating, improving, and executing programs at scale
Experience in identifying and resolving complex issues
Ability to remain tactful, calm, and persuasive in controversial and/or confrontational situations.
Advanced sense of accountability, high-quality judgment, and sound decision-making
Knowledge of the local Labor Laws and Human Resource practices
Experience of working within a HR/confidential environment.
Proficient in the use of IT, good working knowledge of Microsoft Applications such as Word, Excel & Outlook
Excellent problem-solving skills and managing tight deadlines.
Prioritisation of own workload in a busy office environment
Knowledge of the wider organisation and how it functions within the external environment.
Conflict resolution skills
Technology skills with experience using various HR software programs.
Counselling and analytical skills
Knowledge and Competencies
Excellent communicator
Able to communicate effectively with people at all levels, gaining commitment to
concepts, ideas, and delivery
Cascade information appropriately; delivering the right message at the right time in the right manner
Able to translate complex processes in an engaging, clear, and understandable method
Able to engage and influence peers and senior stakeholders across the organisation
Provide management information when requested
Planning and Prioritisation
Focuses on priorities and deliverables and follows up to ensure goals are achieved
Able to manage multiple tasks effectively and focus on priorities and deliverables
Identifies and plans the resources needed to ensure all deliverables are met
Self-Management
Act as a role model for the institution’s values and behaviours
Self-disciplined in allocating and utilising their time
An ambassador for change
Customer Focus
Able to always consider the impact on the customer
Keep abreast of all issues that may impact the customer
Be the Subject Matter Expert for specific processes and be the escalation point for complex support and lead, from a Shared Service perspective on key activities beyond business as usual
Closing Date: 12/02/2023
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