Your Responsibilities
Act as the primary contact for internal and external stakeholders for all topics related to the usage of operational systems in their geographical area of responsibility. Provide functional and organizational guidance to local systems managers.
Set up and maintain support structures via 1st level support teams in Global Service (GS) to ensure uninterrupted availability of the operational systems to Air Logistics staff and, if necessary, help 1st level teams with expert knowledge.
Continuously review and define regression test cases in our systems based on the criticality of the business, use cases for operation, in alignment with the (Regional Team).
Always keep up-to-date on new development features in the systems and actively promote and implement them to operational staff, in alignment with the Training teams. Pro-actively look for improvements in the systems to increase automation and efficiency of the operational process, in alignment with the Process teams.
Define business requirements to improve systems, supported by use cases, derive acceptance criteria and provide a business value proposition. Facilitate close and effective collaboration between local users and system development teams using methods of visualization and feedback to ensure that system improvements are delivering value to the users.
Acting as information conduit between the country and the Regional Air Logistics Systems team, for all other matters concerning system functionality, process improvement and standardization. Advising and persuading managerial and operational staff of the benefits of corporate visions and projects. Introducing and promoting new functionality of the operational system to the national team.
Directing support to users, whenever required. Consulting and aligning with national Customer Solutions teams on related subject matter such as customer implementations etc. Ensuring that sustainable procedures are put in place to collect and process the data required for system automation (for example, customer requirements, net rates, quotations etc).
Monitoring and reporting, based on corporate Key Performance Indicators (KPI’s) on the progress of process initiatives within the country, to the National management and the Regional Airfreight Process team. Promotion of the optimal use of available system functionalities within the operational process in order to avoid manual processes.
Your Skills And Experiences
Degree/ Computer Science or Business Management.
2-5 years’ experience in Air Logistics procedures and forwarding applications.
Good knowledge of Air Logistics & Logistics Industry.
Computer literate.
Dangerous Goods Regulations.
Advanced expertise in methods and tools to collaborate and visualize.
Advanced knowledge of Kuehne+Nagel Air Logistics systems.
Ability to understand and interpret business processes.
Be prepared to travel and sometimes work irregular hours, driving license
Apply via :
jobs.kuehne-nagel.com
