Job Purpose Statement
Responsible for analysis of Quality data to generate reports and insights that support to the CX partner and respective units and tracking of daily compliance to assigned Bank processes and procedures to identify areas of intervention
Ideal Job Specifications
Academic:
University degree Upper 2nd Class Honors or 3.0 GPA
Professional:
Proficient in use of relevant MS Office applications and statistical packages.
Great self-drive and meeting of deadlines.
Desired work experience:
At least 3 years’ working experience in banking, preferably in a customer service role
Apply via :
ke.ncbagroup.com
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