Role Purpose:
This role serves the purpose of ensuring excellent delivery of Customer Experience Across all customer touch points, ensuring seamless flow of communication to Customers, active participation in gap analysis to identify areas of improvement and preparation of internal and external Customer Experience Related reports.
Key Responsibilities:
Attending to Customer Enquiries
Responding to Social Media Queries
Outbound Calls to Clients
Preparation of Premium Deductions Reports
Preparing Various internal and regulatory reports
Rotational Front Office Duties
Ensuring Communication to Customers is streamlined and effective
Creating messaging and Email Content in liaison with Marketing and Corporate Communications
Running various customer initiatives and campaigns to improve Customer Satisfaction
Processing Individual Life Benefits
Fund Valuation for Non-Linked Investments
Any other duties assigned from time to time
Qualifications:
Degree in Actuarial Science or any other Statistical Field
At least 1 year of Customer Service or Contact Center Experience
Experience in the use of a CRM and any other Business-Related System
Progress in Insurance Papers is an added advantage
Key Skills:
Ability to communicate with impact.
Solution focused
Good Analytical and business reporting skills
Ms. Excel Proficiency
Good negotiation skills.
Excellent organization skills.
Good interpersonal skills
Ability to work effectively in a team
Apply via :
geminialife.co.ke
