Job Purpose Statement
To provide prompt, personalized and efficient customer service to the Personal Banking Customers, deepen existing customer relationships through cross sell thereby increasing customer share of wallet with the Bank.
Ideal Job Specifications
Academic:
Bachelor’s degree in a business related field
Master’s Degree will be an added advantage
Professional:
Customer Relationship Management Course
Communication Skills ( Harvard Management Mentor)
Customer Focus (Harvard Management Mentor)
Negotiation Skills (Harvard Management Mentor) Certificate of Proficiency in Insurance (COP) will be an added advantage
Desired work experience:
University degree
Minimum 3 years’ experience in customer service role with a financial services institution.
In-depth knowledge of the local banking industry, banking products, banking services and banking regulations.
Good working knowledge and understanding of general commercial regulations and practices.
COP is highly desirable
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