Responsibilities
Student Affairs & Support
Monitor student attendance, conduct feedback and needs on a day-to-day basis
Oversee Student Counsellor, SSAs and work-study students, including managing documentation
Lead update, digitization, dissemination, and enforcement of the Student Handbook
Attend meetings with students and/or guardians on academic performance/disciplinary action.
Serve as key point of contact for students and parents and escalate needs and lapses.
Updates parents in case of student absences, challenges, merits and emergencies.
Serve as anchor for student events, e.g., orientations, inductions and monthly mentoring events
Identify students in distress and interface with school counsellor to monitor and improve the student counselling function
Process student requests for replacement of documentation such as IDs, transcripts, Certificates, etc.
Process student requests for academic letters for various purposes such as recommendation, acceptance, and immigration.
Provide help and advice to students enquiring about financial aid and work study programs
Collaborate with other staff, faculty and other offices to resolve complex student issues.
Maintain accurate records of communications and advice, including interactions with students and parents.
Provide appropriate data to all other functions for purposes of reporting, institutional research, and institutional effectiveness
Student Enrichment & Experience
Coordinate industry exposure and work experience opportunities for each student to ensure targets are met
Identify and mobilize students to meet their contact hour requirements or industry exposure, work experience and practicals
Continually monitor student experience and service standards and collaborate with Operations to promptly remedy any bottlenecks, lapses and complaints
Coordinate and resource Student Council and serve on any disciplinary and other committees as needed, always striving for improvement towards global best practice
Monitor and continuously improve amenities like the student residences and extracurricular clubs
Identify and secure value-add and cost-saving perks for students such as laptop financing, discount cards, international student cards, etc.
Furnish Partnerships and Marketing teams with content to tell the ADMI story (e.g., +alumni, internship, industry exposure and work experience, and career launchpad, stories)
Quality Assurance
Lead termly Customer Feedback survey, ensuring each function is evaluated quantitatively by internal and external stakeholders
Continually monitor student experience and service standards and collaborate with Operations and other functions to promptly remedy any bottlenecks, lapses and complaints
Develop a Complaints Tracking Dashboard, including a customer complaint resolution feedback tool, where customers rate the response
If this sounds like you, email your CV to apply@africadigitalmedia.org
Apply via :
apply@africadigitalmedia.org
