About the job
As Head of Operations, you shall be responsible for ensuring the flawless execution of the organization’s unique business and operating model consistently increasing the company’s revenue month on month, by acquiring and directing resources, creating policies, protocols and procedures to help achieve strategic goals and coordinate business operations to fulfil stakeholder expectations, the foremost of which is revenue generation. You shall ensure compliance with all relevant laws regarding the operational side of the business, such as data management and safety standards and manage resources to optimize productivity. You shall lead cross-functional teams, manage existing partnerships, and evaluate progress towards company business goals. You shall also oversee customer service and implement technology solutions. You shall be a responsible leader with an analytical and strategic mind committed to productivity and compliance and have a broad knowledge of the business.
Ultimately, you’ll ensure our operations run smoothly and that people are productive.
Reporting to the Managing Director, the main roles of this position include:
Managing the day-to-day operational activities of the business and ensuring all teams are aligning with the operational policies of the company
Analyzing productivity data and optimizing staffing and production capacity
Managing budgets
Recruiting, interviewing and hiring staff
Using historical records to forecast future patterns
Maintaining a working knowledge of the industry including challenges and opportunities
Working closely with other heads of departments to improve efficiency
Tracking performance and preparing reports pertaining to the same
Creating and delivering presentations
Designing new processes to improve quality or increase productivity or profitability
Mastering the unique operating model and ensure the principles of the model permeate throughout the organization, with full alignment of all team members
Overseeing the recruitment and hiring of high performing field operation team members
Leading and motivating team members to advance employee’s sense of ownership and commitment and drive them to achieve targets
Consistently challenging team members to operate the model at the very highest level
Maintain field presence to develop camaraderie with field teams and to get a first- hand perspective of the model’s performance on ground
Identifying expansion opportunities for the business across Kenya and developing execution plans for successful expansion
Report on operational performance and suggest improvements
General portfolio review and monitoring
Evaluate risk and lead quality assurance efforts
Oversee expenses and budgeting to help the organization optimize costs and benefits
Always maintaining a view of the organization’s financial position to ensure provision of adequate cash flow for day-to-day working and in compliance with statutory requirements and reporting
Managing and ensuring all teams are meeting their daily, weekly, monthly and yearly targets
Any other duties as may be allocated from time to time
Skills and Qualifications for this position include:
Over 10 years of leadership work experience in operations and strategy
University degree from a recognized institution
Excellent IT skills and knowledge of any industry-specific software or programmes
Auditing and monitoring outputs and data analysis
Strong numerical aptitude
Excellent interpersonal and communication skills
Leadership and management skills and the ability to motivate and retain staff
Commercial awareness and a thorough understanding of the competitive environment
Excellent planning and organizational skills
Project management skills and knowledge of methodologies such as Agile, Lean and Six Sigma
Flexible, skilled at multi-tasking and able to make quick decisions
Highly organized self-starter with grit, determination and passion for hard work
Tactical and divergent thinking skills
Fast and willing learner who is adaptable
Capacity and stamina for continuous days of long hours of both general management and field work
Resilient and remains calm and deliberate under conditions of stress
Time management skills and the ability to prioritize effectively and delegate when appropriate
go to method of application »
Interested and qualified persons are invited to send their cover letter, CV and copies of certificates to hr@mcarfix.com Insert the position you are applying for as the subject of your emailPlease note that applications shall be processed on a first-come-first served basis. While we appreciate all interest in working with us, due to the number of applications we receive, we regret that only shortlisted candidates shall be contacted.“We are an equal opportunity employer”
Apply via :
hr@mcarfix.com
