Job Summary
The job holder will be responsible for development and execution of the Card Acceptance Strategy to deliver the priorities set and as driven by market forces. This includes and not limited to: driving traditional & digital acceptance and promoting related Absa Bank Card Acquiring acceptance on products, platforms & services to merchants, third parties and strategic merchants in the market, which will combine the art of web design with the art of programming and service excellence.
Key responsibilities:
Translations of web design UI/UX wireframes and interface with our existing API’s to actual code that will produce visual elements with our merchant websites. The individual will work with our acquiring system interface to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Act as the pinnacle point between the merchant, relationship managers and all relevant internal/external stakeholders/colleagues. The individual will be required to establish relationships with internal customers (relationship team, operations team) and all relevant stakeholders
When opportunities arise, support the relationship managers in delivering professional presentations on the critical steps of card acquiring solution implementation
Execute and facilitate the implementation process, giving procedural support and recommending proven best practices to all new merchants or existing merchants opening new outlets or seeking new products.
Job Description
Main accountabilities and approximate time split;
Driving Business Performance 80%
Translations of web design UI/UX wireframes and interface with our existing API’s to actual code that will produce visual elements with our merchant websites. The individual will work with our acquiring system interface to bridge the gap between graphical design and technical implementation, taking an active role on both sides and defining how the application looks as well as how it works.
Implement card Acquiring solutions both on integrated POS and E-Commerce for Absa Card merchants.
Identify and recommend appropriate action to be taken to drive accelerated business opportunities within the implementation process.
When opportunities arise, support the relationship managers in delivering professional presentations on the critical steps of card acquiring solution implementation.
Identification of merchant needs, deadlines, and objectives, and planning ahead in order to manage the merchant and business expectations within the set deadlines.
Formulation of bespoke project plans for the implementation process, and monitoring of the same with regular updates to management.
Execute and facilitate the implementation process, giving procedural support and recommending proven best practices to all new merchants or existing merchants opening new outlets or seeking new products.
Own and manage all operational aspects, engagements, and processes within the implementation process, ensuring the highest levels of operational governance and quality are achieved.
Ensure all technical issues are documented and scheduled to deliver on time to the customer. Work with the relationship managers to effect and support a smooth transition of ownership once the implementation is complete.
Manage projects as allocated by the line manager to deliver improvements to card acquiring services or product offering. Ensure achievable solutions are found, delivered on time, all relevant parties are communicated to and either cost savings or additional income is generated.
Relationship Management 10%
Provide advice and relationship management during implementation process to relationship managers, whilst ensuring the most profitable return for the business
Act as the pinnacle point between the merchant, relationship managers and all relevant internal/external stakeholders/colleagues. The individual will be required to establish relationships with internal customers (relationship team, operations team) and all relevant stakeholders.
Onsite and remote consultancy for merchants and relationship managers.
Influence customer strategies and objectives for the introduction of card acquiring solutions.
New Product Development/Amendments to existing products 5%
Assist with the design of new products, product features and enhancements considering both customer needs and balancing business management.
Ensure adequate training is done for sales and service staff on the new product or product enhancements.
Handover new product to BAU following process and undertake post implementation reviews.
Implement governance, risk, compliance and control in line with Absa group policies.
Awareness of the market, industry information to ensure Absa offering is maintained and appropriate recommendations are done to keep Absa ahead of competition.
Customer and Control Objectives (5%)
Ensure Absa Data Privacy Policies are adhered to especially the dissemination of any customer information or other sensitive information.
Manage Product governance and review controls environments, Audits programs, Product Critical Process (CPAs) and Regulatory adherence.
Technical skills / Competencies
Self-motivated, agile and results orientated with ability to work under minimal supervision and deliver under tight deadlines.
Highly developed analytical skills, problem solving and planning abilities.
Communication skills, both written and oral.
Strong team player, ability to motivate staff, sell new ideas, build and maintain key relationships, with the ability to influence and guide strategy at senior levels.
Excellent Stakeholder management.
Knowledge, Expertise and Experience
Essential
Knowledge of industry banking and non-banking financial products and the manner in which systems support them.
Understanding of product offerings in the wider financial services industry.
Understanding of legislation related to financial services and channel delivery.
Proficient understanding of APIs, REST and JSON
Flexibility and ability to work to meet challenging deadlines. Travelling within/outside the country may be required.
Preferred
Understanding of relevant industry, advisory, regulatory, and professional bodies
Knowledge of the card acquiring industry.
Experience & Qualifications
Essential
A bachelor’s degree in computer science, IT or related field
Experience with GIT, SVN or other version control tools
Experience in programming languages eg java, C++, python, HTML and CSS
Communication, interpersonal and negotiation skills.
Preferred
Experience in design and development of functional database applications, i.e. MySQL, Oracle, MongoDB.
Experience in Android and/or IOS development
Exposure to JavaScript libraries and frameworks
Project management skills
Apply via :
absa.wd3.myworkdayjobs.com
