Responsibilities.
Management of switchboard, general phone call & coordination on enquires received
Respond to all imaging emails from customers of branches and satellite locations
Logging all imaging calls received via email/ phone etc. Assign and communicate log time to engineers and ETA to customers
Management and coordination for all PMs on schedule, Install /Dis-install calls based on m/c delivery information
Achieve response time by keeping focus on calls receive time and close coordination with engineers for meeting SLA
Preparing estimates for all spare requests for various contracts and sharing with CRS; engineers; customers and follow up with concerned persons for LPOs
Spares requisition and coordination for SOF for speedy spares delivery
Follow up with field team for closing all calls/ job sheets including open for spares post delivery
Coordination with credit department, sales and customer if customer on credit hold/ contract
End-to-End Q’ number management
Escalation tracker updating on daily basis, follow up for closure & circulation of tracker with all stakeholders.
PM calls logging & management.
HD reports, analytics and process flow for service delivery.
Fall-Back for others in Help Desk on need base.
Working complexity.
Maintain a comprehensive and up to date knowledge of all solutions offered in Office Automation
ERP / CRM system operations
Excellent Negotiation skills
Excellent communication skills both verbal and written
High level of integrity
Analytical Skills
Key Qualifications.
Diploma in Customer Care or a related field.
3-4 years of relevant experience in call center or customer care desk.
Fluency in English & Kiswahili.
Computer literate with knowledge on Microsoft Office suite.
Clsoing: 6th January 2023.
go to method of application »
If you are up to the challenge, possess the necessary qualification and experience; please send your CV only quoting the job title on the email subject (Help Desk Coordinator – IT) (Sourcing & Sales Specialist – Distribution) to vacancies@corporatestaffing.co.ke
Apply via :
vacancies@corporatestaffing.co.ke
