Member Relationship Manager Chief Executive Officer Operations Manager

Duties & responsibilities
Reporting to Operations Manager, the role holder shall be responsible for growing the Association membership and partners and maintaining excellent member relations. Specific duties shall include;

Onboarding of new members into the Association in line with the set targets within the region assigned;
Maintain an up-to-date and accurate register of the Association Membership for the regions assigned;
Ensuring all registered members pay their subscriptions promptly when due and in accordance with the Associations procedures;
Organize membership recruitment drives for the region assigned;
Ensure seamless coordination with the head office and regional leadership;
Market KPSA exams to all schools in the region assigned;
Organize the Association programs and activities in regions assigned in consultation with the local KPSA officials and head office;
Develop annual regional budgets for review and approval by the management;
Ensure all regional activities and programs are within the approved budgets;
Mobilize members and stakeholders to attend to functions organized by the Associations in the region assigned;
Cross-sell/market the Association value-added products and services in the region assigned;
Lead the effort in ensuring that the Association has a strong and good public image;
Ensure prompt resolution of all member issues and advise appropriately;
Gather/ collect and analyze vital member data to acquire in-depth knowledge for advisory purposes to the management; and
Any other lawful duties as may be assigned from time to time.

Qualifications:
Appointment to the position shall be made from persons who: 

A Bachelor’s degree in business related field or its equivalent from a recognized university
5 years of relevant experience in client relationship management
Professional qualification in marketing will be an added advantage
Good knowledge of the education sector in Kenya

Key attributes/skills

Excellent planning and organizational skills
Excellent communication skills- strong written & oral skills
Negotiation and selling skills
Excellent interpersonal and networking skills
Business driver and customer driven
Proficient in Microsoft office suite

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