Job Purpose:
The ideal candidate will have a keen eye for gaps in consumer product offerings and an innovative mind-set for filling them. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a product, from conception to release. He/ She should have experience managing projects, overseeing successful delivery of partnership objectives, a passion for creating a frictionless customer experience, the curiosity to innovate new solutions and the ability to act as a thought leader in managing and growing partner relationships.
Key responsibilities:
Initiate and execute partner on boarding activities including preparing a project charter and business case for assigned projects.
Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements and roadmap development, and product launch.
Work closely with other Product owners, Solutions, Marketing, Sales, Customers, Partners and Solution Architect & development teams to define and develop detailed product/ business requirements.
Map out and co-ordinate sales/go-to market initiatives jointly with partners and other key stakeholders that will play a key in achieving set sales objectives for existing and new partners.
Continuously manage partner relationships with all partners to ensure all partners are happy and also track and report on all planned or on-going activities.
Be comfortable to own, manage and report on portfolio of projects at any one time confidently.
Identify opportunities to drive partner success through enhanced product offerings, streamlined, improved review workflows, workshops, brainstorms and expanded product offerings.
Identify new partnership opportunities aligned to achievement of our strategic objectives.
Effectively manage and close on generated leads from all campaign activities, working closely with the assigned tele sales team.
Drive the Digital innovation agenda together with the Head of Partnerships and Digital Innovation continuously identifying and developing solutions that deliver superior customer experience.
Key liaison and customer advocate, ensuring customer needs are observed and fulfilled, between the customer; first tier customer support representatives; and the various business segments i.e. Retail, Corporate and EMC.
Support the strategic direction of digital product development as well as service and process offerings with a digital focus; analyze client feedback to make recommendations for continuous improvement and/or development of new functionality or features.
Stakeholder management to ensure project is delivered on time, on scope and within budget.
Project risk management including carrying out risk assessments and designing and implementing risk mitigation strategies.
Must be seasoned and proficient professional to stay ahead of the digital curve, innovative, pro-active and provocative, yet diplomatic—an expert at managing relationships.
Demonstrated experience in gathering and translating business, consumer, cultural, and social insights into actionable implications and strategies on digital platforms.
A Self-starter who works well in a fast-paced, team-oriented environment who can devise the right course of action to achieve the objective.
Delegated Authority: As per the approved Delegated Authority Matrix.
Perform any other duties as may be assigned from time to time.
Knowledge, experience and qualifications required:
Undergraduate or graduate degree in business, IT, design, or related field.
5-10 years’ experience in a similar role with demonstrable track record of achieving success.
Digital planning experience is considered a strong asset.
Understanding and experience with Service Design principles and practices.
Demonstrated experience growing projects into long-term client partnerships.
Customer orientation demonstrated delivery of customer-oriented solutions.
Conversant in the principles and practices of user-centered design.
A passion for innovation, design, and technology.
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