Job Purpose
To facilitate sponsor and child transformed relationships by ensuring satisfaction and retention of sponsors through provision of quality and timely communication.
Sponsorship operations correspondence management
Print and process Gift Notifications (GNs) weekly as per the partnership standards and Support Office Requirements.
Process correspondences in SSUI including Introductory Letters (IL). Sponsors Letters (SL) and Electronic Letters (EL) and Birthday Cards and correctly capture the details of the gifts contained in the parcel.
Prepare bi-weekly GN reconciliation reports and share with the Senior Manager- Sponsorship Operations.
Identify child ID for unnamed sponsor mails through sponsorship data base search, key in the details in SSUI and dispatch the parcels to the respective APs.
Handle Support Office and Sponsors queries for APs assigned to you.
Provide APR quality reviews for APs assigned to you.
Monitoring
Follow up with APs to submit information on RC & families affected by emergencies.
Conduct monitoring visits to the APs and report management issues which require follow up actions.
Review Annual Progress Reports and Christmas Cards for APs to ensure quality and timeliness.
Support field teams adhere to Sponsorship business processes & standards.
Support in Monitoring the utilization of Community GNs
Documentation and Reporting
Review birthday bounce back reports from APs.
Review APR photos & project information from the APs.
Prepare monthly reconciled GN reports and share with APs and Support Offices as appropriate
Reconcile GNs Quarterly with APs and Support Offices.
Ensure proper filing of GNs and other correspondence back-ups at National Office (NO)
Support in registration of RCs during start of new APs.
Support development of sponsorship MMR and provide data for CWB Annual Report
Support the implementation of horizon 3.0 sponsorship module
Capacity Building
Support to train NO, Regional and AP staff on sponsorship processes such as Annual Progress Reports (APRs), Christmas Cards (CC), GC initiatives
Support regional and ADP staff training on Sponsorship Basic Training (SBT), Peer review, TFE, and Most Significant Change stories, Sponsorship 2.0 products -(Child Greeting Videos (CGVs), Child Greeting photo(CGP), Child update photo(CUP), Child Update Video(CUV) Children Special Moments Videos (CSMVs), Community Introductory Videos (YIVs), Community Update Photos (CUP) Single STEP & new) Global Center initiated trainings.
Support orientation of new staff in sponsorship department.
Qualifications, Knowledge and Skills for the Role
The holder of this position must have a minimum of a Bachelor’s degree in Social Sciences or development studies degree from a recognized University
At least 3years’ experience in Sponsorship related field or community development
At least 3 years continuous working experience, of which 2 must be in in Sponsorship related field
The position holder must be a result orientated individual who can manage and satisfy multiple, donor and other stakeholder demands.
Computer proficiency including Microsoft office (Word, Excel, power point, Good understanding of Sponsorship operations
Good coordination skills
Must have working experience of Sponsorship Single User interface (SSUI) and WV Horizon system is an added advantage
Must have basic IT skills
Proficiency in written and spoken English.
Good interpersonal and organizational skills
Community development skills
Photography and Videography skills
Good analytical skills
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