JOB PURPOSE
Ensure proper diligence, field investigation, and carrying out disciplinary and/or legal actions with regard to incidents of sales and customer-related fraud, in coordination with the fraud lead, fraud analysts, and legal department.
KEY JOB FUNCTIONS
Carry out field and desktop investigations of potential fraud instances
Conduct due diligence, and collect and report case findings regularly
Develop proactive strategies in the field to discover cases of fraud
In coordination with the legal team, manage interactions with law enforcement related to confirmed fraud cases
Support the team on the closure of all fraud cases within stipulated timelines
Support the fraud analyst in effecting DSR suspensions and act as a link with the sales team on DSR discipline
Provide regular actionable feedback from customers, sales agents, and others related to fraud and credit insights that can improve the business
EXPERIENCE/ SKILLS & COMPETENCIES/ LICENCES & CERTIFICATIONS/ EDUCATION REQUIRED
Certification in a fraud-related discipline, such as Certified Fraud Examiner (CFE)
Knowledgeable in identifying indicators of fraud through data mining and analytical exercises
Understanding of criminal justice systems and processes
Comfortable interacting with various stakeholders, including customers, law enforcement, staff, etc.
Professional acting proactively and independently on long stints in the field, often in rural areas
Interpersonal skills to effectively communicate with and manage business expectations with key stakeholders and communicate findings effectively
A positive, learning-oriented attitude and capacity for self-empowerment
Five years of work experience in a professional role
Proficiency in Excel, PowerPoint, Word, and effective written and verbal communications
Proficiency in Swahili and English required, one or more additional languages preferred
Apply via :
jobs.lever.co
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