About the Role
As an intern at Elloe you’ll be handed responsibility, freedom, and the opportunity to influence processes and strategy from Day 1.
As a Customer Success Intern at Elloe, you’ll be an important part of the post-sales process, helping our customers to onboard smoothly and successfully to our software to maximize the potential for scaling-up projects. You’ll work closely with our CSM and wider commercial team.
If you want hands-on experience into how a SaaS sales organization functions and scales within both B2G and B2B markets, this is the position for you. You’ll gain invaluable skills that will complement anyone looking to build a strong commercial profile.
Responsibilities
Maintain and adapt processes to ensure that new customers are onboarded successfully, receive value quickly and get a great first experience with Elloe
Act as a trusted advisor for our customers, making sure all enquiries are researched and responded to in a professional and friendly manner
Serve as the customer’s voice and provide continuous feedback to your colleagues in product development and sales in order to respond to current and emerging needs
Identify areas and implement strategies that will help customers receive the knowledge and support they require rapidly and proactively
Constantly iterate on processes and contribute to our growth by creating new content, playbooks, and processes
Develop processes and relationships that increase the retention and loyalty of our customers to ultimately increase renewal rates
Monitor health scores, satisfaction levels, and customer engagement
Maintain and update data in customer success management software
Apply via :
elloe.freshteam.com
