Roles and responsibilities
Security Responsibilities
Respond to all aspects of emergency responses to provide assistance to employees and customers and where necessary act as the command and control for the incident
Conduct daily / weekly / monthly checks for all safety and security equipment
Train store employees on the application of emergency procedures in crisis situations as per the guidelines
Policies and Procedures
Implement the safety and security policies and procedures in the store
Enforce security/safety policies and ensure that security officers posts instructions are followed, established patrols are completed, and adequate reports and logs are filed daily and weekly as per the company policies
Maintain strict compliance with the law and company policies concerning shoplifters handling, searches and seizures, and the preservation of evidence.
Investigations
Identify potential safety and security risks and report to management
Support investigations on cases such as employee theft, breach of ethics, corruption, and violations of our client’s Retail policies, procedures, and code of conduct
Identify theft trends within the assigned store, enforce theft handling procedures and improve the theft-catching rate of employees and customers
Perform routine monitoring and review the video surveillance footage to ensure compliance with all policies and procedures during the day
Participate in Loss Committee meetings and ensure action plans are prepared and implemented to reduce shrinkage
Reporting
Document any reports related to risk within the store
Communicate with the store manager daily and weekly regarding safety & security issues/changes that need to be implemented.
Human Capital Responsibilities
Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work
Apply and follow our client’s Retail’s corporate policies and relevant procedures and instructions
Qualifications And Skills Required.
College Diploma in Criminology/ Security Management or equivalent is preferred
Bachelors’ Degree in Criminology, Administration, Finance, or equivalent is preferred
2+ years of related experience
Functional/Technical competencies
Excellent written and verbal communication skills
Strong interpersonal skills
Highly organized with strong multitasking skills
Good time management skills
Good problem-solving skills
High attention to detail
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